Refund Policy

100% Satisfaction Guarantee

Cartridge Express offers a 100% Satisfaction Guarantee that all generic cartridges (Ink/Toner) that we sell are free of defects and will work in the printers they were designed to work in.

We understand problems happen from time to time and we want to assure you that the appropriate action will be taken. Please email us on if there is any problems that you might have run into and we will sort it out as soon as possible for you.

Products damaged on Delivery

Should you receive your product and find that it has been damaged or is missing any parts/ accessories at the time of delivery/collection, please notify us within 14 days by following the Returns Process. We will arrange to collect the product from you at no charge.

Faulty Item

Faulty or damaged products may be exchanged within 125 months of the original purchase date. In order to return a product to receive a replacement or refund, the cartridge must be at least 60% full.

Preparing your Product for a Return

  • All goods to be in original packaging.
    • If the good is not in original packaging a 10% handling fee will be charged.
  • Goods will be tested before a swop/refund or credit is given.
  • No swop/refund or credit will be given when:
    • Empty
    • Physically damaged
  • Cartridge Express is not responsible for any courier fees on goods returned.

Failure to adhere to these requirements could delay the processing of your request or result in your return being declined.

Delivery Fees

Delivery fees are non-refundable, except in the event of a packing error.


Refunds will be made by us, within 10 business days of receipt and inspection of the returned products. We will do our best to refund you in an EFT method.

This Policy forms part of the Cartridge Express Terms and Conditions and so words defined in the Terms and Conditions have the same meaning in this Policy unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.